Shipping Policy
Effective Date: August 4, 2026
Thank you for shopping with StepsArab. We are committed to delivering your order safely, accurately, and as quickly as possible.
Please read our Shipping Policy before placing an order.
1. Shipping Coverage
StepsArab currently ships to customers throughout the United Arab Emirates (UAE).
If we expand our shipping destinations in the future, this policy will be updated accordingly.
2. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing time is typically:
1–2 business days
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be longer during peak shopping seasons, promotional events, or due to unforeseen circumstances.
3. Delivery Time
Estimated delivery within the UAE:
2–5 business days
Delivery times are estimates only and may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Other circumstances beyond our control
4. Shipping Fees
Shipping charges are calculated during checkout before payment is completed.
Any available free shipping offers or promotional shipping discounts will be clearly displayed on our website.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available), allowing you to monitor your shipment’s progress.
6. Delivery Address
Please ensure that your shipping address, contact number, and email address are accurate before completing your order.
StepsArab is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
7. Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable or the address is incorrect, the courier may make additional delivery attempts or return the package to us.
Additional shipping or handling charges may apply if reshipment is required.
8. Delayed Deliveries
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, including:
- Severe weather
- Customs or government requirements (if applicable)
- Courier service disruptions
- High shipping volumes
- Public holidays
We appreciate your patience and understanding should such delays occur.
9. Damaged or Missing Packages
If your package arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.
To assist with our investigation, please provide:
- Your order number
- Photos of the package
- Photos of the product(s)
- A brief description of the issue
We will review your claim and work to provide an appropriate resolution.
10. Failed Deliveries
If a package is returned to StepsArab due to:
- An incorrect address
- Failure to receive the package
- Refusal of delivery (without a valid reason)
the customer may be responsible for any additional shipping charges required to resend the order.
11. Ownership and Risk
Ownership of the products transfers to the customer upon successful delivery to the shipping address provided during checkout.
12. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact our customer support team using the contact information available on our website.
Last Updated: August 4, 2026