Terms of service

Last Updated: 10 Sep 2026

Welcome to StepsArab ("we," "us," "our," or "the Company"), accessible at https://stepsarab.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

StepsArab is an online retailer offering football boots, jerseys, running shoes, and lifestyle sneakers, operating primarily within the United Arab Emirates. For any questions regarding these Terms, you may contact us at [Insert Contact Email] or [Insert Business Address].

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on our website. By using our website, you represent that you meet this requirement, or that you are using the site under the supervision of a parent or legal guardian.

3. Account Registration

Some features of our website may require you to create an account. You agree to:

  • Provide accurate, current, and complete information;
  • Maintain the security of your password and account;
  • Accept responsibility for all activities that occur under your account;
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products and Pricing

  • All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions and images at any time without prior notice.
  • Prices are listed in UAE Dirhams (AED / د.إ) unless otherwise stated, and are subject to change without notice.
  • We make reasonable efforts to display accurate colors, images, and descriptions of products, but we do not guarantee that your device's display will accurately reflect the actual product.
  • In the event a product is listed at an incorrect price due to a typographical or technical error, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed.

5. Orders and Payment

  • By placing an order, you are making an offer to purchase the product(s), which we may accept or decline at our discretion.
  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.
  • Payment must be made in full at the time of order through the payment methods made available on our website. You represent that any payment information you provide is accurate and that you are authorized to use the payment method.
  • An order confirmation does not guarantee acceptance of your order; it confirms that we have received it.

6. Shipping and Delivery

  • We aim to deliver orders within the estimated timeframes stated on our Shipping Policy page; however, delivery times are estimates only and not guaranteed.
  • Risk of loss and title for products pass to you upon delivery to the shipping carrier or address provided.
  • Additional customs, duties, or import fees for shipments outside the UAE, if applicable, are the responsibility of the customer.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund and Returns Policy, which forms part of these Terms. Please review that policy before making a purchase.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, product photography, and software — is the property of StepsArab or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.

9. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable local, national, or international law or regulation;
  • Engage in fraudulent transactions or provide false information;
  • Transmit any harmful code, viruses, or malicious software;
  • Attempt to gain unauthorized access to our systems, servers, or accounts of other users;
  • Scrape, copy, or misuse content or data from the website for commercial purposes without authorization;
  • Engage in any conduct that restricts or inhibits anyone's use of the website.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by StepsArab. We are not responsible for the content, privacy policies, or practices of any third-party sites.

11. Limitation of Liability

To the fullest extent permitted by applicable law, StepsArab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of your use of, or inability to use, our website or products. Our total liability for any claim arising from these Terms or your use of the website shall not exceed the amount paid by you for the product(s) giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless StepsArab, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your breach of these Terms or your misuse of the website.

13. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of the website or the accuracy, reliability, or completeness of its content, except as required by applicable law.

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of [Insert Emirate, e.g., Dubai/Abu Dhabi].

16. Contact Us

If you have any questions about these Terms, please contact us at:

StepsArab Email: support@stepsarab.com Address: Al Quoz - Al Quoz Industrial Area 2, Dubai, United Arab Emirates.