Terms of service

Last updated: 06/11/2026

Welcome to StepsArab. These Terms of Service (“Terms”) apply to your use of our website, stepsarab.com, and any purchase you make from us. By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

1. About Us

StepsArab (“we,” “us,” “our”) is an online store operated from the United Arab Emirates.

  • Business address: Al Quoz - Al Quoz Industrial Area 2, Dubai, United Arab Emirates.
  • Email: support@stepsarab.com

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order.

3. Products and Descriptions

We sell bags and handbags, jewelry, watches, sunglasses, wallets, and belts. We try to describe and photograph our products as accurately as possible. Colors may look slightly different on different screens, and small variations in size or finish can occur. If you think a product description is wrong, please contact us.

4. Prices and Payment

  • All prices are shown in UAE Dirhams (AED) unless stated otherwise.
  • Prices include or exclude VAT as shown at checkout. [Choose the option that applies.]
  • We may change prices at any time, but the price at the time you place your order is the price you pay.
  • We accept the payment methods shown at checkout. [List your methods, e.g. credit and debit cards, cash on delivery.]
  • If we make a pricing error, we may cancel the order and refund any payment you have made.

5. Orders and Acceptance

Placing an order is an offer to buy. Your order is accepted when we confirm it by email or ship it. We may refuse or cancel an order, for example because of stock issues, pricing errors, suspected fraud, or incomplete information. If we cancel a paid order, we will refund you in full.

6. Shipping and Delivery

We deliver within the UAE. Delivery times, fees, and conditions are set out in our [Shipping Policy]. Delivery dates are estimates, not guarantees. Risk of loss passes to you when the order is delivered to the address you gave us, so please make sure your address and phone number are correct.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are covered by our Return Policy. Please read it before you order.

8. Your Account

If you create an account, keep your login details private and let us know right away if you think someone else has used your account. You are responsible for activity on your account.

9. Acceptable Use

You agree not to:

  • use the site for any unlawful purpose;
  • try to gain unauthorized access to the site or its systems;
  • upload viruses or harmful code;
  • copy or scrape our content for commercial use without permission;
  • provide false information when ordering.

10. Intellectual Property

All content on this site, including text, images, graphics, and the StepsArab name and logo, belongs to us or our licensors and is protected by applicable law. You may not use it without our written permission. Any third-party brand names that appear on the site belong to their respective owners, and their use does not imply any affiliation or endorsement unless we state otherwise.

11. Warranties and Limitation of Liability

We aim to provide products and a website that work as described, but we cannot guarantee that the site will always be uninterrupted or error-free. To the fullest extent allowed by UAE law, we are not liable for indirect or consequential losses arising from your use of the site or products. Nothing in these Terms limits your rights under UAE consumer protection law or any liability that cannot be excluded by law.

12. Privacy

How we collect and use your personal data is explained in our Privacy Policy.

13. Third-Party Links

Our site may link to third-party websites. We do not control them and are not responsible for their content or practices.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted here with a new “Last updated” date. Your continued use of the site means you accept the changes.

15. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute will be handled by the competent courts of [Emirate, e.g. Dubai], unless mandatory law says otherwise. We encourage you to contact us first so we can try to resolve the issue directly.

16. Contact Us

If you have any questions about these Terms, please contact us at:

StepsArab Email: support@stepsarab.com Address: Al Quoz - Al Quoz Industrial Area 2, Dubai, United Arab Emirates.