Return & Refund Policy

Effective Date: August 4, 2026

At StepsArab, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that the item meets all of the following conditions:

• The item is unused and unworn.
• The item is in its original condition.
• All original tags, labels, and packaging are intact.
• The item is returned with all included accessories, manuals, and free gifts (if applicable).
• Proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

• Socks
• Undergarments or compression wear
• Personalized or customized products
• Gift cards
• Clearance or final sale items (unless required by applicable law)

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Incomplete

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If your claim is approved, we will arrange an appropriate solution, which may include a replacement, refund, or another suitable remedy.

4. Return Process

To initiate a return:

1. Contact our customer support team.
2. Wait for return authorization and instructions.
3. Securely package the item.
4. Ship the item using the instructions provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

If the return is due to:

• A damaged item
• A defective product
• An incorrect item sent by us

StepsArab will cover the reasonable return shipping cost.

For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

7. Exchanges

If you would like a different size or color, please contact us before placing a new order.

Exchanges are subject to product availability.

8. Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process if eligible.

9. Refused or Undeliverable Shipments

If an order is refused by the recipient or returned because of an incorrect shipping address provided by the customer, any refund may be reduced by applicable shipping, handling, or return costs.

10. Authentic Products

StepsArab is committed to supplying authentic products sourced through legitimate channels.

If you believe you have received an item that is not as described, please contact us immediately so we can investigate and resolve the issue.

11. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on our website.

Last Updated: August 4, 2026